If the packaging appears damaged and you do not have time to check the goods you should sign the carriers paperwork and add the word "Damaged". If we are not notified of damage within 3 days we are unable to claim from the carrier and we will be unable to refund or replace the damaged items. You must notify Sensory Direct of any damage within 3 days of the delivery. On receipt of your order please open all packages and thoroughly check the goods for damage as soon as possible. If your order is required urgently or by a certain date, please email and we will do what we can to meet your deadline. We will do our best to deliver your order on time however delivery times are approximate, and we accept no liability in respect of late deliveries. (see FAQ for further courier delivery times). Please note that the estimated delivery times are provided by the courier and we do not have any control or influence over these. Our despatch team will arrange for all orders before 2pm to be despatched on the same day from our warehouse to our designated courier service.
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